Customer Support Representative with German

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

To support the growth of John Deere Polska Business Service Center office in Poznań, we are currently seeking a:

Customer Service Representative
Poznań, Poland

As a Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. The mission of this team is to drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. 

Your Responsibilities:

• Support customers and dealers in English and German in a contact center environment 
• Provide support via multiple channels (telephone, email, chats and tickets)
• Effectively document each interaction within the Case & Contact Management System  

Skills You Need:

• Ideally, you will have a bachelor’s degree (or during studies) and willingness to learn
• English and German proficiency, both verbal and written
• Ability to work an eight hour off-shift (hours 8:00 am to 4:00 pm or 8:30 am to 4:30 pm) and occasional holidays during the busy season to support the business
• Hybrid available once training and onboarding period has been completed
• Ability to work on multiple tasks/projects simultaneously
• Ability to work in a fast-paced environment meeting the needs of the customer

We Offer:

• Employment contract. 
• Opportunities for professional development within the company, with strong support for internal career growth
• Additional vacation days based on length of employment
• Holiday allowance when taking at least 2 weeks off
• Daily use of a foreign language in a friendly international working environment
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office
• Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera

Please send an English version of your CV.  

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.