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Customer Support Specialist

Date: Feb 21, 2021

Location: Beijing, Beijing, China, 100015

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: China (CN) - Beijing  - Beijing  
Function: Customer & Product Support
Title: Customer Support Specialist - 70756

Your Position:

Major Purpose

Manages and responds to channel partner requests in connection with technical service issues regarding products.

Major Duties

  • Provides multiple data to support collectors and other teams.
  • Proceed customers' applications of contract modification, title transfer, termination, and other inquiries, including underwriting and processing modification in system.
  • Assists dealers, customers and staff members to answer lease-contract related questions, resolve problems, which could be moderate, more and the most complex.
  • Provides dealer statement and customer repayment statement based on the requirement from time to time.
  • Assists Supervisor in development of process and system.
  • Generate miscellaneous business reports used for daily work within and out of company.
  • Answer customer service400 calls.

Requirements

  •  Master at standard desktop load applications such as Microsoft Office including Excel and Access plus intranet and internet functions.
  • Oral and written English - Fluent 
  • Degree in Financial/Economics/Statistics or equivalent experience.

此职位一经发布将保留至少7个工作日,待找到一批合适的候选人后关闭。此职位仅适用中国籍员工或者有在中国工作许可的员工。

This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved. This position is only eligible for the Chinese citizenship employees, or who have the work authorization in China.


Job Segment: Customer Service