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50702319 - Territory Customer Support Manager

Date: Jun 19, 2017

Location: Chengdu, 51, CN, 610000

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There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW.

Title: 50702319 - Territory Customer Support Manager - 23281
Primary Location: China (CN) - Sichuan (CN-51) - Chengdu  
Organizational Group: WW C&F   
Personnel Area: NH00 - JD China Invest-Beijing 
Function: Marketing / Sales 
GJE Job Title: Area Manager, Product Support I 
Job Grade: 07 
Hiring Manager: Weiqun Xiao 
Title: 50702319 - Territory Customer Support Manager

Your Position:

Your Responsibilities:

  • Provide product and customer support oversight by working with the channel / dealer partner organization to achieve marketing unit's product support and customer support goals.
  • Implements the Retention phase of the Signature process to enable channel partner product and customer support capability.
  • Executes tactical and strategic plans to enhance product and customer support to grow parts and service sales.
  • Oversees the dealer warranty administration process according to administration guidelines.
  • Provides guidance to field staff to manage channel partner and customer support relationships.
  • Works jointly with dealer, C&F Technical Support team to support resolving technical concerns.

What Skill You Need:

  • Knowledge of heavy machinery dealer business practices.
  • Understanding of Customer Support Processes.
  • Skill in general management.
  • Skill in interpersonal communications, negotiation, and conflict resolution.
  • Knowledge of business policies and procedures.
  • Two to Four years of customer support experience (helpful) with customer interaction regarding products, parts and services.
  • Two to Four years of field sales and/or product support experience.
  • Experience in project management and business planning.

What Make You Stand Out:

  • Proficient with MS Office Suite (Excel, Word, PowerPoint).
  • Familiarity/working knowledge of Enterprise Resource Software (SAP).
  • Training and experience applying statistical methods;
  • Excellent problem solving ability and root cause analysis for product problems.

Education:

  • Bachelor's degree in an Engineering/Technology, Business Management discipline highly preferred or equivalent experience.
  • Degree in an Education discipline or equivalent experience.
  • Degree in a Marketing discipline or equivalent experience.

 

 

此职位一经发布将保留至少 7 个工作日,待找到一批合适的候选人后关闭。此职位仅适用中国籍员工或者有在中国工作许可的员工。

This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved. This position is only eligible for the Chinese citizenship employees, or who have the work authorization in China.


Job Segment: Engineer, ERP, Manager, SAP, Customer Service, Engineering, Technology, Management

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