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Supervisor, Customer Support Engineering

Date: Jul 30, 2022

Location: Dubuque, Iowa, US, 52001

Company: John Deere

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.


John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identify or expression, status as a protected veteran, or status as a qualified individual with disability.


Primary Location: United States (US) - Iowa  - Dubuque  
Function: Customer & Product Support
Title: Supervisor, Customer Support Engineering
Onsite/Remote:Onsite Position


Your Responsibilities


As a Supervisor, Customer Support Engineering for C&F Customer Support Readiness located in Dubuque, Iowa, you will supervise a group of Customer Support Engineering resources including global work direction. In addition, you will: 


  • Lead the strategy and implementation of design for serviceability, repairability, and diagnostics
  • Create, maintain, and improve key Customer Support Engineering metrics and standards
  • Serve as a key Aftermarket & Customer Support (A&CS) resource on enterprise community of practice groups


Visa sponsorship is NOT available for this position.

What Skills You Need


  • 3 or more years of experience supervising others
  • 4 or more years of experience and knowledge of the Enterprise Product Delivery Process (EPDP)
  • Knowledge of dealer product support capacity and competencies
  • Knowledge of the Aftermarket and Customer Support dealer, customer, and competitive landscape

What Makes You Stand Out


  • Previous experience working in an A&CS role
  • Experience leading or designing technology related product features
  • Experience leading global resources
  • Experience and/or knowledge of Systems Engineering Level 3 or above
  • Understanding of the key standards and processes involved in A&CS
  • Graduate degree in Engineering/Technology



Ideally you will have a degree or equivalent related work experience in the following:


  • Bachelor's degree in Engineering/Technology

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

  • Flexible work arrangements
  • Highly competitive base pay and performance bonuses
  • Savings & Retirement benefits (401K and Defined Benefit Pension)
  • Healthcare benefits with a generous company contribution in the Health Savings Account
  • Adoption assistance
  • Employee Assistance Programs
  • Tuition assistance
  • Fitness subsidies and on-site gyms at specific Deere locations
  • Charitable contribution match
  • Employee Purchase Plan & numerous discount programs for personal use


Click Here to find out more about our Total Rewards Package.


The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.


The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extend authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.



ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried and Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.


Nearest Major Market: Dubuque

Job Segment: Engineering Manager, Engineer, Manager, Systems Engineer, Engineering, Customer Service, Management