Field Support Technician

Field Support Technician (m/f)

Objective                                         

Support customers, dealers and branch-employees with resolution of technical issues in the field. Delivery of training to dealers, branch-employees and customers. This to optimize performance of our machines and to increase customer experience.

Your Position

• Conduct investigations on machines at dealers and customers in the field.
• Document issues in a well-structured manner.
• Execute measurements and repairs on customer machines.
• Support dealers during repairs and with the necessary follow-up.
• Optimize machine settings at customers to assure maximum machine performance.
• Provide feedback on issues and defects into factory processes.
• Support delivery of technical training for dealers, branch-employees and customers in Horst and on location.
• You are prepared to travel up to 50% of the time for the above average over the year.

Your Profile

• Minimum Vocational Degree in engineering or agriculture.
• Good communicator with good knowledge of English is mandatory, knowledge of German or another language is desired.
• You work in a well-structured manner and have good writing skills.
• You have knowledge of agriculture production systems and understanding of customer expectations, knowledge of working with sprayers in the field is desired.
• As you are supporting a seasonal product, your flexibility in working hours is required in spring, outside spring-time flexible attitude towards labour times is desired.