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Machine Support Specialist DTAC (m/f/d)

Datum: 11.06.2021

Standort: Kaiserslautern, Rheinland-Pfalz, Deutschland, 67657

Unternehmen: John Deere

Welcome to John Deere, the leading manufacturer of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions. With around 73,500 employees worldwide, we generate total sales of $39 billion. Join us and be key in managing the biggest global challenge: supplying 7 billion people with food, clothing and infrastructure. 


The Intelligent Solutions Group (ISG) of John Deere in Kaiserslautern develops future trends and technologies in the area of mobile agricultural and construction machinery in cooperation with different research centers. In addition, ISG develops and sells products and services in the area of precision farming using global satellite based navigation systems (GNSS), automated steering systems, machine automation, sensor technologies, telematic system solutions, web applications as well as apps for mobile devices to optimize farming processes and to support decision making.



Effective immediately, our Integrated Technology Support department in Kaiserslautern is looking for a

Machine Support Specialist DTAC (m/f/d)

Your Responsibilities:

  • After a thorough introduction into the "world of intelligent agricultural technology", you will provide solutions for our customers around the world as part of the customer support department
  • These are detailed solutions on the topics of GPS-assisted steering systems, mapping and documentation systems, ISO BUS applications, telematics and machine control systems
  • In doing so, you will receive technical requests from our partners and actively participate in the problem resolution. The data, gained through this channel, will continue to be used internally for the further development and quality improvement of our products
  • Your task is therefore to work closely with our dealers and with internal departments such as product development, design and quality assurance in Europe and globally
  • Our highest priority is Customer Satisfaction. Your task is finished when the customer is able to use his "intelligent machine" in the field best way in terms of PUC (Performance Uptime and Costs of Operation). He is supported by the sales partner and by our competence


What Skills You Need:

  • Degree in mechanical / agricultural / electrical engineering, at least a completed education as state-certified technician as well as special further training / master
  • Work experience in relevant areas up to 5 years
  • Enjoy working with other people globally (Team player)
  • Experience in farming or agricultural engineering
  • Experience in electrical and electronical systems
  • Experience in roles that required demonstration of strong analytical skills
  • Problem-solving abilities in complex situations with channel partners and customers
  • Spanish and English language skills are required, additional language (German, French, Italian)) skills are beneficial
  • Experience with common IT systems and Microsoft Office tools


You can look forward to: 

  • an attractive compensation package and bonus program 
  • a competitive company pension as well as a wide range of further benefits 
  • flexible worktime solutions to facilitate an easier combination of family and career 
  • multiple development and learning opportunities within a global player 
  • flat hierarchies and an appreciative and respectful social interaction 


We look forward to your online-application via our application portal! 


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Jobsegment: Agricultural, Electrical, Engineer, Industrial, Machinist, Agriculture, Engineering, Manufacturing