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Technical Support Specialist

Date: Dec 6, 2018

Location: Milan, IL, US, 61264

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Illinois (US-IL) - Milan 
Function: Customer & Product Support
Title: Technical Support Specialist - 49757

Your Responsibilities


As a Technical Support Representative at the North America Parts Distribution Center (NA-PDC) located in Milan, Illinois, you will provide technical support regarding parts to field teams, channel partners and customers. In addition, you will:

  • Provide customer support for parts, products, services, or initiatives
  • Resolve complex parts issues using resource materials
  • Report complex problems to higher levels for resolution which includes locating existing information from internal sources
  • Utilize effective communication skills to solve problems and negotiate
  • Be an outstanding team player, as well as effective working independently


Visa sponsorship is NOT available for this position


What Skills You Need

  • Effective communication skills and the ability to thrive on solving problems
  • Experience using strong negotiation skills
  • Experience as an outstanding team player, and ability to be effective working independently
  • Experience in customer service
  • Experience using analytical skills
  • Technical and Mechanical knowledge or equivalent experience
  • Willingness to work 2nd shift with the hours of 10:00am-6:30pm, as well as holidays and weekends to support dealers and customers


What Makes You Stand Out

  • Knowledge of DTAC / CCMS system, DNS (Distribution Network System) and/or JDPOINT (A web based tool for dealer parts ordering)
  • Parts Advisor, Parts Expert, Ag Sales Manual, Price Pages, Dealer Path, SAP, RECON (ability to read engineering drawings)
  • Knowledge of the John Deere Customer Support Processes
  • Experience working in a factory experience
  • Knowledge of all John Deere products and services as well as competitors


Education (or equivalent work experience)

  • Bachelor's degree in Business, Agriculture Science, or 2 years of equivalent experience interacting with customers regarding products, parts, and services



What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.


Nearest Major Market: Davenport
Nearest Secondary Market: Moline

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