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Parts Sales/Support Specialist

Date: May 16, 2021

Location: Newnan, Georgia, United States, 30265

Company: John Deere

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before! Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.


Primary Location: United States (US) - Georgia  - Newnan  
Function: Operations
Title: Parts Sales/Support Specialist - 72738 


Your Responsibilities


As a Parts Sales/Support Specialist  for John Deere located in Newnan, Georgia, you will provide information and assistance to dealers and customers as well as other functions within the company relative to service parts identification, product availability, price, unshipped orders or errors in parts manuals or shipments. In addition, you will:


  • Be responsible for dealer parts order process within the United States and assist unit management in identifying emerging trends and parts forecasting
  • Provide technical phone support and response to dealer branches for rush, machine down or stock parts orders
  • Complete each part order from sale through invoicing and printing of the pick list
  • Provide dealer assistance pertaining to part identification, substitutions, pricing and lead time
  • Ensure dealer and customer orders are properly shipped and meet divisional metrics
  • Unpack and store stock orders, maintain proper inventory locations and strict inventory management
  • Enter all order receipts into the system
  • Assist management in determining trends for parts forecasting
  • Provide input to management on safety stock levels based on trends in volume and identified parts
  • Operate forklift loading and unloading of trucks and shipping containers


Visa sponsorship is NOT available for this position.

What Skills You Need


  • 2 or more years’ parts and customer service experience  
  • Knowledge of equipment dealers and other channels
  • 1 or more years’ experience in using Excel, Microsoft Word, Power Point, Access, project and other Microsoft tools
  • Cross functional work experience in areas such as accounting, manufacturing operations, warehousing and/or distribution, supply management, marketing
  • Forklift experience

What Makes You Stand Out


  • 1 or more years’ heavy equipment parts experience
  • 1 or more years’ experience in parts operations, transportation, inventory management or marketing



Ideally you will have a degree or equivalent related work experience in the following:


  • Bachelor's degree in a Business/Management or Supply Management discipline or equivalent work experience


What You'll Get


At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.


The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.


John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.



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