Harvesting Customer Support Specialist

Date: Oct 11, 2017

Location: Nottingham, NGM, GB, NG13 9HT

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There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW.

Title: 50727824 - Harvesting Customer Support Specialist - 30061


Our agricultural machinery comes with pioneering technology.  It is the key to meeting the biggest global challenge: supplying 7 billion people with food, clothing and renewable energy.  Welcome to John Deere, the largest manufacturer of agricultural machinery. With 59,000 employees worldwide, we generate a total turnover of more than US $36bn through agricultural, construction and forestry machinery as well as machinery for turf and property maintenance.  We are looking for a Harvesting Customer Support Specialist to join our team.

The mission of this role is to support customers and dealers to deliver distinctive customer experience during the ownership phase of harvesting products.

Among your key responsibilities will be:

  • Ensuring correct implementation and execution of the Customer Care Process for harvesting equipment, including Operator Trainings, In-Field Optimisation and Winter Inspection.
  • Delivering harvesting product (product performance specific) trainings to channel partners and customers.
  • Resolving product and performance issues related to harvesting equipment with channel partners/customers and communicating if necessary with product lines on specific issues and appropriate solutions (Product Line Contact for harvesting equipment).
  • Assisting with demonstrations and Agricultural Events
  • Tracking and reporting competitive performance within the harvesting sector.

Who are we looking for?

  • Ideally you will possess a degree in an agricultural/engineering related subject.
  • 3-5 years of experience around large agricultural and/or harvesting equipment contracting business including customer facing experience of at least 2 years.
  • 2-3 years of practical experience with harvesting machinery.
  • Sound communication and interpersonal skills.
  • Solid knowledge of harvesting equipment and capability to optimise products.
  • Excellent Presentation Skills
  • Robust analytical skills

The essential skill set will include a good command of written and spoken English in both formal and informal settings as well as competence with the elements of the Microsoft Office Suite.  The candidate will possess a good work ethic, be able to manage time and resources to deliver business and people goals.   Above all you will be able to command respect, be a self-starter and be able to drive sustainable results that will position the dealers with whom you will work at the forefront of dealer standards.  A clean Driving Licence is desirable.

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.  An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.  John Deere is an equal opportunity employer.

Job Segment: Agricultural, Sustainable Agriculture, Engineer, Agriculture, Customer Service, Engineering

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