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Aftermarket & Customer Support Operations Analyst

Date: Apr 19, 2021

Location: Olathe, Iowa, United States, 66061

Company: John Deere

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before! Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

 

Primary Location: United States (US) - Iowa  - Olathe  
Function: Data Science & Analytics
Title: Aftermarket & Customer Support Operations Analyst - 72493 


 

As the Aftermarket & Customer Support Operations Analyst for John Deere located in Olathe, KS, you will efficiently retrieve internal and external data and ensures that source data is accurate, meaningful, and valid for use in analytics and reporting. This work combines ~20 data sets of structured data with a consistent identifier into multiple display tools. This role identifies ways to develop sustainable data provisioning solutions and will address quality issues for data sets by identifying the root cause and potential solutions. The role updates or develops dashboards and supports efforts to close data quality gaps by meeting data training needs within the business. Works under some supervision.

 

  • Locates and acquires data from existing data locations, external sources, and new data sources as needed to support analytics and reporting.
  • Organizes and cleans the data to remove quality issues, combines data sources, and provides relevant information which may include developing samples used to create analytics models or reports
  • Creates ad hoc reports and visualizations that support data-driven decisions.
  • Works on new data provisioning solutions, explores new ways of organizing data, and focuses on developing sustainable data usage for designated stakeholders including access, costs, and organization processes.
  • Participates in creating analytics models by applying data knowledge throughout the modeling process to ensure the data is valid, accurate, and applicable for the intended usage.
  • Supports data governance activities by acting as a data steward or custodian of certain data elements

 

Visa sponsorship is NOT available for this position.

What Skills You Need (Required skills/experiences)

  • Programming skills to develop and maintain applications including: 
    • Programming experience using R
    • Knowledge of SQL CRUD operations
    • Experience using BI tools, preferably Tableau
  • Knowledge of statistical analysis, economics, and trend forecasting
  • Knowledge of advanced data gathering and analysis techniques, including statistical analysis

What Makes You Stand Out (Desired skills/experiences)

  • Previous experience with data modeling tools and managing multiple physical & logical data models
  • Familiarity with Databricks
  • Internal or external agricultural, construction, turf, or equipment manufacturing industry specific experience in data mining and hands-on experience in quantitative modeling, analysis, and data modeling
  • Understanding of various business functions how we measure customer support engagement for our network of dealers servicing our customers

Education

Ideally you will have a degree or equivalent related work experience in the following:

  • Bachelor’s degree in Informational Technology, Math, Statistics or Economics

 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

 


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