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Parts Technical Support Specialist

Date: Feb 14, 2021

Location: Poznan, Wielkopolskie, Poland, 62-080

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW

 

In accordance with the development of John Deere Polska Business Service Center office in Poznan we are currently seeking candidates for the position of:

 

 

Parts Technical Support Specialist M/F

Location: Poznan/Tarnowo Podgórne

 

What You’ll Do

 

As a Parts Technical Support Specialist, you will provide front-line technical support/information/solutions to John Deere dealers and customers through a John Deere’s case management system. The technical support will be for spare parts built in John Deere machines.

 

Major duties:

  • Provide support via multiple channels, mainly through a web based system called CCMS (case and contact management system), but also by dealer phone calls coming into the tech support queue.
  • Solving technical queries for the dealers regarding e.g. parts catalog, quality issues, stock check and other parts related queries
  • Distributes additional product/service information that is helpful to John Deere dealers and customers
  • Administration of communication to dealers in Region 2
  • Participate in problem resolution processes to identify, escalate, and resolve issues
  • Be in daily contact with platform engineers and factories
  • Finding fast and alternative solutions to dealers reducing machine down times in cooperation with other team members in the customer support department
  • Creating and providing training material to the dealers
  • Identifying internal process gaps and working with internal colleagues and other departments with the goal to increase customer support and satisfaction
  • Supporting our dealers during season with extended working hours during the week and on the weekends

 

What It Takes

 

  • Communicative and friendly character who likes to solve problems
  • Good level of managing peaks of stress especially during harvesting periods (June-Sept)
  • Excellent communicator in English (verbal & written) who drives on solving problems and working in an international team environment.
  • Being flexible to have two workspaces. Poznań as main office and Tarnowo Podgórne being onside with other technical and training teams. (2/3 Poznań, 1/3 Tarnowo Podgórne)

 

 

Required Education, Technical Skills and knowledge:

 

  • University degree in Agricultural/Technical Sciences discipline or equivalent experience.
  • Machine enthusiastic
  • Open and curious mindset finding technical solutions and alternatives
  • Being able to read technical drawings
  • Good understanding of technical processes
  • Ideal experience working within customer support

 

Interpersonal, Leadership skills:

 

  • Self -driven, strongly motivated person, highly collaborative and able to influence without authority
  • Experience with Servant Leadership focused on empowering team members, retaining and recruiting talents
  • Advanced skills in interpersonal communications, negotiation and conflict resolution
  • Open and proactive character being able to work in an international virtual team
  • Team player adjusting and organizing working hours based on operating hours to our customers

 

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Please make sure to attach your CV & Cover Letter in English


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