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Customer and Product Support Planner

Date: Jun 23, 2022

Location: Saltillo, Coahuila, MX, 25000

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.


Title: Customer and Product Support Planner 

Primary Location: Mexico (MX)  - Coahuila JD Shared Svcs-Saltillo 

Function: Customer & Product Support 



John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.


Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date to be eligible for the hiring process.


Main Responsibilities

As a Customer Support Planner for Small Ag & HVC, you will collaborate with program teams to lead the successful completion of customer and product support deliverables for EPDP, Model Year, Spontaneous Export and New Market Entry product introductions.

  • Serve as the A&CS project manager for customer support deliverables. Leading a team of resources through the development of project deliverables ensuring the successful completion according to schedule.
  • Actively participating in cross-functional teams, collaborating with resources in engineering, program management, and others to gain information, identify risks and support mitigation.
  • Providing effective escalation and leadership engagement to mitigate risks and take steps to drive change within the organization to avoid duplication of issues in future projects.
  • Lead process improvement projects within the department.
  • May lead the research, development and implementation for a broad range of support services and initiatives to provide support for channel partners, customers, and company personnel in order to drive customer satisfaction.
  • Supports development and deliver advanced technical content training materials.
  • May Travel to obtain field and application data.
  • Provides feedback regarding product performance, deficiencies and customer requirements. This may include maintenance of reporting and monitoring tools and participation in Product Development Process (PDP) and/or Early Detection Problem Resolution (EDPR) teams. May track competitive activity.

What Skills You Need

  • Building strong relationships to enable effective team collaboration and problem resolution.
  • Excellent communication, interpersonal, negotiation, and conflict resolution skills with proven ability to take initiative and build strong, productive relationships.
  • Demonstrated ability to independently manage multiple tasks to their completion with excellent follow up skills and processes.
  • Working on multiple projects or teams simultaneously.
  • As an active member of a cross functional team consuming and delivering content.
  • Influencing with and without authority.
  • Successfully navigating ambiguous situations and adapting with ease.
  • Under the framework of established processes, takes a lead role in analyzing data from multiple sources within and outside Deere and works through cross-functional teams to resolve technical problems on new products.

What Makes You Stand Out

  • Analytical skills.
  • Knowledge of  the Enterprise Product Delivery Process (EPDP).
  • Knowledge on Products and Customer support process.
  • Experience working with dealers and customers.
  • Experience with service parts, processes, and systems.
  • Technical aptitude / product knowledge.
  • Project management experience.


  • Bachelor´s degree in Engineering: Agriculture, Mechanical; Project Management, Business Administration, Management, Technology, Marketing.


At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.


John Deere--a proven business leader-- watch your potential grow. 


This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.

Candidates must have the necessary work permits to work in the country.

Job Segment: Project Manager, Business Process, Agricultural, Engineer, Program Manager, Technology, Management, Agriculture, Engineering