Global Support Center Region 2 Manager

There are 8 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW.

To support the growth of John Deere Polska Business Service Center office in Poznań, we are currently seeking a:

Global Support Center Region 2 Manager

Poznan, Poland

The aim of our Product Support Contact Center is to provide sustaining exceptional customer Experience. To build up a new team in Poland that will provide product support for the entire Region 2 (Europe) we are looking for a supervisor that will help us to recruit, train and lead our future Product support team.

This team will play a vital role in supporting our European dealers and customers in advanced technologies and various other product support questions. The supervisor specifically will help to form our Contact Center strategies, represent our team in the Region as the direct point of contact, and enable the team to provide the highest levels of customer experience.

Your Responsibilities:

As a Customer Support Supervisor for the Product Support Contact Center located in Poznan, Poland, you will supervise a team that supports customers and dealers.  In addition, you will be responsible for the following:

• Provide leadership, vision, mentoring, training, and counsel to employees to support initiatives and tools
• Input for strategic plans and integration with the business within the contact center and Region
• Foster a positive work environment through good and clear communication practices. Ensure that the whole group has appropriate training and coaching to successfully do their job.
• Interviewing, Contingent and Deere employees
• Onboarding new employees
• Relationship management with key stakeholders and our overall group
• Lead team to deliver on key customer & dealer facing metrics and/or service level agreements

What It Takes:

• Master degree or 4 years of experience in an equivalent related work
• Knowledge of Microsoft Office, Excel, PowerPoint, or Visio
• Effective presentation and communication skills
• Strong interpersonal skills
• Self-motivated, Results driven and organized

What will make you successful:

• Experience onboarding employees
• Experience working with contingents
• Experience working with a global audience
• Experience in change management
• Experience working with and supporting customer facing tools

What We Offer:

• An attractive compensation package including variable pay program, life cover/income protection benefits
• Flexible working solutions to balance family and career
• Development and learning opportunities to support current needs and future aspirations
• Be part of a dynamic and enthusiastic team
• Modern and comfortable office area in Business Garden, Poznan

You have an agile and growth-oriented mindset? We look forward to receiving your application!

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.