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Machine Support Specialist (m/f)

Date: Nov 24, 2022

Location: Tarnowo Podgorne, Wielkopolskie, PL, 62-080

Company: John Deere

There are 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. 

 

In accordance with the development of John Deere Polska Business Service Center Office in Tarnowo Podgórne we are currently seeking candidates for the position of:

 

Machine Support Specialist with Russian (m/f)

 

 

 

 

As a Machine Support Specialist for John Deere located in Poland, you will….

 

  • Develop in-depth technical knowledge of Production and Precision Ag Equipment and provide timely responses to Dealer Technical Assistance Center (DTAC) cases.  Particularly focusing on Spraying and Seeding equipment with additionally supporting Tractor and Combine equipment.
  • Collect and analyze data from different sources (DTAC, machine telematics data, warranty, customer surveys, etc.) to support the problem resolution/corrective action process and develop reporting tools to communicate machine insigh to factory and field stakeholders.
  • Travel to customer and/or dealer locations to investigate product issues and provide resolution to in-field problems that dealers and other functions within the company cannot resolve.
  • Plan, develop, and deliver technical training for field teams and channel partners.

 

What Skills You Need

 

  • 1 or more years of experience using technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic and electrical systems
  • 1 or more years of experience in decision-making and driving high levels of customer satisfaction
  • 1 or more years of functional (in-field) experience with agricultural or off-road equipment
  • Ability to influence without authority
  • Effective communication skills, excellent English and Russian is a must (both written and verbal)
  • 1 or more years of experience developing and presenting training material
  • Ability and willingness to work off-shift hours as needed and travel up to 20%

 

What Makes You Stand Out

 

  • Excellent communicator, who thrives on solving problems and working in a team environment
  • Experience with Dealer Technical Assistance Center (DTAC) processes and Case and Contact Center Management System (CCMS)
  • Experience using Service ADVISOR™ to diagnose and resolve machine technical issues
  • Knowledge of dealer channel and dealer service capabilities
  • Knowledge of John Deere tractors and/or Intelligent Solutions Group (ISG) applications as they apply to planting, seeding, and tillage equipment
  • A passion for business analytics or data science, and/or a willingness to pursue additional training and education
  • Knowledge of coding languages like R, Python, and SQL, and reporting tools like Tableau, R Studio, Power BI, etc.

 

Education

 

Ideally, you will have a degree or equivalent related work experience in the following:

Bachelor’s degree in Agriculture, Technology, Engineering, Marketing, Data Science/Analytics, Statistics, or other quantitative disciplines

 


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