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Date: Feb 5, 2023

Location: Tianjin, Tianjin, CN, 300457

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: China (CN) - Tianjin  - Tianjin  
Function: Customer & Product Support
Title: TCSM - 92422

Your Position:

Major Purpose

Provides product and customer support or training for products, services, or initiatives and drives activities to improve reliability and serviceability of products. Resolves advanced product problems using known information & personal knowledge. Identifies advanced to moderately complex problems and may need to refer some of them to higher levels for resolution. Locates existing information from multiple sources within Deere to identify previously successful solutions to similar problems. Develops new solutions and provides product technical support to field teams, channel partners, customers on advanced problems; and coaches channel partners on the use of problem resolution tools. May participate in Product Improvement Program (PIP) development and on problem solving teams. Provide advanced research for Model Product Development Program (PDP) projects or product improvement programs within Product Support as requested. May develop and deliver technical training. Travels as necessary to collect failure data to provide problem definition on advanced problems.

Major Duties

  • Manage and evaluate dealers: develop reasonable and effective machine service standards and participate in evaluation.
  • Push the service preparation of dealers for chopping season. Lead the issues review in chopping season and track the resolution.
  • Develop and follow up incentive projects implementation.
  • Develop a training plan for the technicians according to service capability and requirement.
  • Develops and optimizes solutions to make Connected Support deployed and expanded.
  • Integrates and develops alert logic into system, make alert distribute to relevant channel partners. System daily operation.

Required

  • Engineering knowledge: Engineering discipline with knowledge of electrical, or software systems, experience with sensors and controllers.
  • IoT data center application: Experience of IoT data center, familiar with features/functionalities, vehicle/industry IoT background is preferred.
  • CAN system knowledge and tools Familiar with SAE J1939 standard, CAN tools or other Relevant ones, hands-on machine electrical control system testing.
  • Vehicle software: Writing and reviewing software requirements of telematics, experience with vehicle systems software and component integration, automation, controls.
  • Agriculture or Construction Machine background is preferred.
  • Learning and self-driven, English skills in speaking & writing.

Education

  • Degree in an Engineering/Technology discipline or equivalent experience. - Master’s degree

What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package. 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.  An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.  John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.


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