Lead Service Now Developer

Duties

• Design and Development: Design, develop, and implement IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions on the ServiceNow platform.
• Customization and Configuration: Customize and configure ServiceNow ITAM and CMDB applications, including asset discovery, asset tracking, contract management, software license compliance, and configuration item (CI) relationships.
• Integration: Integrate ServiceNow ITAM and CMDB with other ServiceNow modules and third-party systems.
• Development and Maintenance: Develop and maintain workflows, business rules, UI policies, client scripts, and other ServiceNow components.
• Requirement Analysis: Collaborate with stakeholders to gather and analyze requirements, ensuring solutions align with business objectives.
• Quality Assurance: Perform unit testing, system testing, and support user acceptance testing (UAT) to ensure quality and functionality.
• Technical Support: Provide technical support and troubleshooting for ITAM and CMDB-related issues.
• Documentation: Create and maintain technical documentation for developed solutions.
• Continuous Learning: Stay updated with the latest ServiceNow features, best practices, and industry trends related to ITAM and CMDB.

Required

• Strong experience with ServiceNow development, including scripting (JavaScript), workflows, business rules, UI policies, and client scripts.
• Proven experience in developing and implementing IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions within ServiceNow.
• Solid understanding of ITAM and CMDB processes and best practices.
• Experience with ServiceNow ITAM and CMDB modules, including asset discovery, asset tracking, contract management, software license compliance, and CI relationships.
• Integration experience with ServiceNow and third-party systems using REST/SOAP APIs.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and collaboration skills to work effectively with stakeholders and team members.
• Ability to manage multiple tasks and projects simultaneously, meeting deadlines and delivering high-quality results.

Desired

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) – ITAM and/or CMDB.
• Experience with other ServiceNow modules such as IT Service Management (ITSM)
• Knowledge of ITIL processes and best practices.
• Familiarity with Agile development methodologies.
• Experience with ServiceNow reporting and dashboard creation.
• Understanding of software asset management (SAM) and hardware asset management (HAM).
• Experience with data migration and data transformation within ServiceNow.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 6-7 years of experience in ServiceNow development and IT Asset Management (ITAM) and Configuration Management Database (CMDB).