MANAGER, SALES SUPPORT

About the role

We are looking for a Manager, Sales Support to lead a fast paced, operational team supporting our dealer channel. This is a hands-on leadership role for someone who enjoys coaching people, working through day-to-day dealer queries, using data to improve decisions and turning activity into clear business outcomes.

What you will do

• Lead, coach and develop the Sales Support team, building strong leadership, capability, confidence and accountability across the team.
• Provide hands-on support for day-to-day dealer queries, issues and operational priorities.
• Balance reactive dealer and business support needs while proactively identifying continuous improvement opportunities across sales support processes.
• Manage sales and administration support across the dealer channel, including programs, incentive management, reporting and tools.
• Use data, reporting and market insights to identify opportunities and drive execution.
• Coordinate support for internal, dealer, industry and sales events, including annual meetings and dealer meetings.
• Collaborate cross-functionally with sales, marketing, operations and other stakeholders to drive aligned results.
• Drive target marketing activity, consigned and aged equipment management and outbound dealer communications

About you

You are a strong people leader and practical operator who is comfortable being close to the detail. You know how to support a team through a high-volume, service-focused environment, while also using data, insight and initiative to improve how work gets done and deliver measurable impact.

You will bring (Required skills/experiences)
To be successful in this role, you will ideally bring:

• Proven people leadership experience, including coaching, mentoring, prioritising work and building team capability.
• Experience in dealer, channel, sales support, customer support or another operationally focused commercial environment.
• Strong ability to use data, reporting and insights to improve decisions, drive action and deliver business outcomes.
• Confidence working through operational detail, managing competing priorities and responding effectively to dealer and stakeholder queries.
• A proactive, go-getter mindset with the drive to improve processes, follow through and make things better.
• Strong sales planning, execution, budgeting and business coordination skills.
• Excellent relationship-building, communication, influencing and cross-functional collaboration skills.

Nice to have (Desired skills/experiences)
It would also be beneficial if you bring:

• Experience in agriculture, turf, construction, machinery, equipment or a similar dealer-based industry.
• Exposure to sales operations, incentives, dealer programs, events or training coordination.
• Experience using data, reporting tools, automation or AI-enabled systems to improve efficiency and insight.
• Understanding of dealer processes, sales and marketing processes, or market share analysis.
• Experience working across Australia and New Zealand markets.

You are someone who

You are energised by leading people, solving problems and making a tangible impact. You are comfortable rolling up your sleeves, staying close to the operational detail and helping the team respond well in the moment, while still looking for better ways to work.

• Leads with care, clarity and accountability, and enjoys helping people grow.
• Is data curious and confident turning information into insight, action and better outcomes.
• Has a go-getter mindset and takes ownership to move work forward.
• Is comfortable being hands-on in a reactive, operational environment with regular dealer queries and changing priorities.
• Balances responsiveness with proactivity, identifying opportunities to improve processes, reporting and team effectiveness.
• Builds strong relationships and communicates clearly with dealers, team members and internal stakeholders.