Supervisor Customer Support - Mexico City/Monterrey
Date: Apr 1, 2026
Location: Garza Garcia, Nuevo León, MX, 66210
Company: John Deere
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our more than 185 - year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Title: Supervisor Customer Support - Mexico City/Monterrey
Primary Location: Garza Garcia
Function: Customer Experience (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 185 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.
Main Responsibilities
- Lead revenue generation and growth for Wirtgen Group’s equipment aftermarket (parts & services) business.
- In partnership with our world class dealer channel, drive a customer centric and proactive approach to selling our broad portfolio of parts and service solutions, including tiered parts portfolio, upgrades, service agreements, and relife offerings.
- Maximize customer uptime through convenient access to parts. This includes leveraging Wirtgen & Deere's parts network, inventory coordination between Wirtgen, Deere and dealers, and ecommerce solutions.
- Achieve a variety of key success measures, including customer experience feedback, sales growth, profitability, and share of aftermarket opportunity.
- Have direct responsibility for the Mexico aftermarket business, plus deep collaboration with global Construction and enterprise aftermarket teams
What Skills You Need
- People and business leadership related to parts & service
- Experience across key business capabilities including strategy development, financial acumen, communication, change management, tactical planning, and sales execution
- Understanding of construction market, areas where Wirtgen products operate and competitive landscape, including other OEM's or aftermarket parts/service providers
- Building high performance teams through direct and indirect leadership
What Makes You Stand Out
- Sales growth & Customer Support experience
- Experience on Roadbuilding, Construction or Asphalt industries
- B2B and/or B2C parts & services sales experience
- Demonstrated customer first mindset
- Extraordinary communication skills
- Motivational leadership, change management, and business development experience.
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Master's or Bachelor's Degree plus relevant business experience
Candidates must have the necessary work permits to work in the country.
Job Segment:
Outside Sales, Manager, Agricultural, Change Management, Customer Service, Sales, Management, Agriculture