Technical Information Specialist

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Date: Nov 8, 2024

Location: Garza Garcia, Nuevo León, MX, 66210

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Title: Technical Information Specialist

Primary Location: Garza Garcia 

Function: Customer & Product Support

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.

Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.

 

Main Responsibilities

•    Work in partnership with product engineering, customer support planning, and customer support engineering to support diagnostic, dealer technician, and customer uptime initiatives for new product projects.
•    Gather project requirements through collaboration with Project Leader, Lead Technical Information Specialist, and key stakeholders.
•    Assist and support technical publications development by identifying, scoping, and facilitating work with appropriate authoring resources.
•    Lead technical publication content quality initiatives by ensuring use of content review processes and completing technical content reviews.  
•    Encourage open communication and collaboration across key stakeholder, authoring and ETID resources.  
•    Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support.
•    Provide support for less senior team members. 
•    Create graphics and visual images to support content included on technical publications.

What Skills You Need

  • One or more years of experience with engineering principles and theory. 

  • One or more years of exposure to one or more of the following systems: Mechanical, Hydraulics and/or Electrical. Interpretation of schematics. 

  • Desirable experience in one or more of the following: product and/or manufacturing engineering, operations, product and/or customer support. 

  • Ability and willingness to work a flexible schedule (early morning/evening) when necessary to support business needs. 

  • Fluent in English – strong verbal and written communication skills.

What Makes You Stand Out

  • Experience writing or authoring and/or knowledge of authoring processes and tools. 

  • Experience with diagnostics in one or more of the following systems: mechanical, hydraulic, electrical, or advanced software technology. 

  • Experience using Engineering and/or Manufacturing tools such as: CAD, Creo/CreoView, VisView, MPP, SAP, AMES, W Planner, Windchill, Capital Harness, etc.). 

  • Experience working with global team members. 

  • Project Management experience. 

Education

Bachelor’s degree in Engineering (Mechanical, Electrical, Mecatronic), Engineering Technology, Agronomy, Ag Sciences, or equivalent work experience. 

This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.

Candidates must have the necessary work permits to work in the country.

 


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