Jr Technical Information Specialist - Indaiatuba/SP

As a Jr Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications  for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information.

Key Responsibilities

• Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives; 
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime;
• Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hours;
• Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements; 
• Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources;
• Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes;
• Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary.

Skills You Need

• Completed or in progress degree in Engineering:  Technology, Electric, Mechatronic, Automation, Agricultural, Mechanical, and others.
• Advanced English: Broad vocabulary, good grammar, conducts meetings, argues, negotiates, and delivers training sessions.
• Knowledge in engineering principles, theory, and practice.
• Knowledge with troubleshooting systems, functions, and components.
• Knowledge in decision making and driving high levels of customer satisfaction.
• Knowledge of Product Development as well as Customer & Product Support processes.

What Makes You Stand Out

• Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
• Ability to influence without authority, adapt with ease, and overcome adversity;
• A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities;
• Digital dexterity experience with business applications: macros, dashboards, shared sites;
• Programming Languages: Python, Visual Studio, Java Script, C++ and Data Sciences SQL, Tableau, Power apps, ML;
• Knowledge in one or more of the following: technical training, field-representative, central product/customer support, service engineering.