Technical Information Specialist - Indaiatuba/SP

As a Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information.

Key Responsibilities

• Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives;
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime;
• Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hour;
• Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements;
• Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources;
• Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes;
• Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary.

Skills You Need

• Graduation in Engineering: Electric, Mechatronic, Automation, Agricultural, Mechanical, and others;
• Fluent English: Advanced writing/speaking skills for coordinating meetings, negotiating with suppliers, and leading teams;
• Thorough knowledge in engineering principles, theory, and practice;
• Demonstrated experience with troubleshooting systems, functions, and components;
• Proven organizational skills and ability to manage competing priorities;
• Experience in decision making and driving high levels of customer satisfaction;
• Experience and knowledge of Product Development as well as Customer & Product Support processes.

What Makes You Stand Out

• Global cross-functional experiences with engineering areas (design, manufacturing, quality, & validation);
• Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
• Ability to influence without authority, adapt with ease, and overcome adversity;
• A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities;
• Digital dexterity experience with business applications: macros, dashboards, shared sites;
• Programming languages: Python, Visual Studio, JavaScript, C++ and Data Sciences: SQL, Tableau, Power Apps, ML;
• Previous work experience in one or more of the following: technical training, engineering, field representative, central product/customer support, service engineering.