Dealer Success Associate
Date: Oct 28, 2024
Location: Johnston, Iowa, US, 50131
Company: John Deere
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Johnston
Function: Customer & Product Support
Title: Dealer Success Associate - 109364
Onsite/Remote:Onsite Position
Your Responsibilities
As a Dealer Success Associate on the John Deere ExpertConnect team, located in Johnston, IA, you will become a product expert to support dealers and colleagues across John Deere. You will provide support through phone, chat, and email via the ExpertConnect ticketing system. In addition, you will:
- Collaborate with fellow dealer success associates, product managers, and internal stakeholders to achieve product adoption and utilization goals.
- Validate reported issues and escalate them to the product team for resolution. Gather and communicate dealer feedback and feature requests to product managers effectively.
- Lead and support various AI and automation projects to enhance the impact and scalability of the ExpertConnect team.
- Create dealer communication and training materials in written, Power Point, and video formats.
VISA sponsorship is NOT available for this position.
What Skills You Need
- One or more years of experience working directly with customers and a strong understanding of product offerings
- Excellent communication skills with the ability to navigate conversations with frustrated or dissatisfied customers, providing empathy and reassurance
- Proactive self-starter with strong time management abilities
- Team-oriented mindset with a positive attitude
- Ability to travel up to 25% domestically and internationally
What Makes You Stand Out
- One or more years of experience working directly with John Deere dealers
- Background in customer or dealer success
- Proficient in creating Power Point presentations and other communication materials
- Background in Agriculture or Construction
- Experience working with colleagues across different countries and cultures
- Bilingual in English and one or more European or Hispanic languages
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor's degree with emphasis in Business, Marketing, Communications, or Technology or equivalent experience.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
$65,064.00 - $97,584.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
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