SENIOR COLLECTIONS SPECIALIST

There are 8 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction, and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW.

Luxembourg is the European Headquarters for John Deere Financial. The primary activity is providing financial services to customers and dealers who want to finance John Deere equipment.

In our financial department you can expect an international team with global presence in a highly collaborating network using benchmark processes and systems to support the business objectives. Our teams are working in an innovative environment where new ideas (e.g. artificial intelligence) and continuous process improvements are appreciated and promoted. We provide best solutions and opportunities for our employees with high engagement towards creative thinkers with outstanding financial expertise.

Our Luxembourg German retail operations team is looking for a:

Senior Collections Specialist

In this role you will manage large delinquent accounts, which includes the evaluation and analysis necessary to restructure payment arrangements to bring accounts current. You will be responsible to determine appropriate actions to recover the debts. You will have to interact and maintain constructive relationship with different stakeholders such as debtors, legal counsels, our dealers, sales branch and asset management to seek resolution of these accounts.

What You’ll Do:

• Processing/Terminating contracts including the realization of securities and, if necessary, the enforcement of residual claims;
• Minimize losses through finance restructuring recommendation where appropriate or effective repossession of assets;
• In case of restructuring of current finance agreements, manage the necessary negotiations with borrowers and their representatives;
• Manage all stages of collection process: negotiate payment of over dues, processing and calculation of interests in case of changes in installment plans and oversee settlement of delinquency files;
• Determine whether litigated and default accounts are managed internally or assigned to outside counsel or agencies and prepare paperwork accordingly;
• Maintain service excellent with our customers by finding personalized, appropriate and sustainable solutions for their requests and business;
• Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues;
• Data Management including preparation of monthly, quarterly and yearly reports and relevant KPIs on insolvency, risk management & parameters, identification of any deviations and non-compliant cases, handle audit requests;
• Keep contact with your peers in other countries (UK, Spain and Poland) to develop a global approach and share best practices on collections processes.

What It Takes:

• Economic/Commercial/Legal or accounting education with focus on banking or leasing, with several years of experience in receivable management or dunning enforcement
• Sound legal knowledge would be an advantage, especially in insolvency law
• Computer literate (Microsoft office, namely Excel)
• Mother tongue German and fluent in English
• High level of resilience, self-motivation and good negotiation skills. You value the ability to independently maintain customer relationships and have excellent communication skills
• High level of commitment and team orientation
• Conscientious, detail oriented and accurate
• Ability to have a pragmatic approach on complex tasks as well as extensive analysis
• Be enthusiastic with a positive attitude

What You’ll Get:

• Work in a diverse team in the captive finance industry

• Competitive benefits including pension, health insurance, holidays, life cover/income protection benefits
• Flexible working solutions to balance family and career and hybrid working model under the legislation limit
• Development and learning opportunities to support current needs and future aspirations.

Position located in Luxembourg.

We look forward to your application! John Deere is an equal opportunity employer and believes in the power of diversity in the workforce.

All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, or status as a qualified individual with disability.