Area Customer Support Manager
Date: Jan 14, 2025
Location: Melton, Victoria, AU, 6230
Company: John Deere
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
Waratah Forestry Equipment Pty Ltd (a John Deere Company) has proudly served the global forestry industry for more than 50 years, pioneering mechanized harvesting with first-class products of distinct quality, durability, and reliability paired with unparalleled customer support.
At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
• Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do.
• A mature outlook on flexible work arrangements which allows you to truly balance work and life.
• Professional Development (Higher Education, Training & Memberships)
• 14.5% Super if you choose to go with John Deere Mercer Super Plan
• Paid Parental leave – 16 Weeks for new parents
• Annual Leave loading
• Purchase Leave Available
• Paid Community Leave
• Free Parking
• A fully maintained tool of trade vehicle for use in accordance with the Company Car Policy
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
The Opportunity
As our Area Customer Support Manager, you will play a pivotal role in developing and implementing tactical plans with a focus on sales and marketing. Your responsibilities include strategically managing assets, advancing market penetration through customer acquisition and retention, and achieving company financial goals in multi-cultural environments. Additionally, you will lead channel development activities to ensure comprehensive market coverage and optimal performance.
Role Responsibilities:
• Develop and adjust tactical plans for the divisional area, focusing on competitive positioning and financial goals.
• Manage financial budgets, parts, and price lists for the region.
• Promote and sell products to meet customer requirements and achieve sales targets.
• Lead and mentor a team of professionals, ensuring sustainable market share growth and financial results.
• Drive a competitive channel location strategy to align with market demands.
• Collaborate with stakeholders to address product performance issues effectively.
• Provide technical and product training to enhance customer support and operational proficiency.
• Monitor product reliability and performance, coordinating with factories as necessary.
• Resolve customer complaints and disputes while championing health and safety standards.
• Oversee division facilities, ensuring compliance with operational standards and SOX requirements.
What Skills You Need
• Financial Acumen: Ability to understand financial data and make strategic decisions.
• Effective Communication including Presentation Skills: Clear and persuasive communication with excellent presentation abilities.
• Strategic Sales and Project Leadership: Leading sales strategies and projects effectively to achieve goals.
• Staff Leadership: Inspiring and guiding teams towards success.
• Expert Negotiation Skills: Proficiency in negotiation techniques to achieve favorable outcomes.
• Strategic Marketing: Developing and implementing effective marketing strategies.
• Go-to Market Skills: Successfully launching products and driving market penetration.
• Creativity in New Business Strategy: Innovative thinking to develop new business approaches and strategies.
What Makes You Stand Out
• Integrity: Upholding honesty, ethics, and strong moral principles.
• Compassion: Demonstrating empathy, understanding, and care towards others.
• Learning Agility: Flexibility and openness to continuous learning and growth.
• Courage: Showing bravery and willingness to take risks when needed.
• Resilience: Ability to bounce back from setbacks and maintain a positive attitude.
• Vision: Having a clear and forward-thinking perspective for the future.
Education/Experience
• Customer Service: Demonstrated ability in providing exceptional service and building strong customer relationships.
• Distance Leadership: Experience in effectively leading and managing teams across different locations.
• Marketing: Proven track record in developing and implementing successful marketing strategies.
• New Market Entry: Successfully entering and expanding into new markets.
• Think through Complexity: Skill in analyzing complex situations and making informed decisions.
• Planning and Execution: Experience in strategic planning and effective implementation of plans.
If you are ready to take on this challenging and rewarding role as our Area Customer Support Manager, where you will drive strategic initiatives, lead diverse teams, and contribute to the growth and success of the division, we encourage you to apply. Join us in making a difference and shaping a culture of innovation and excellence within our dynamic organization. Apply now to embark on a journey of growth and achievement!
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business 28 January 2025.
Note: Appropriate work authorisations are required in this country prior to application.
John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.
John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: 2021- 2024
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.
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