Technical Information Specialist

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Date: Apr 17, 2024

Location: Ottumwa, Iowa, US, 52501

Company: John Deere

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Ottumwa  
Function: Customer & Product Support
Title: Technical Information Specialist - 106915 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Ottumwa, IA, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for Hay products.

 

Additionally, you will:

 

  • Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives.
  • Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime.
  • Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hours.
  • Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements. 
  • Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources.    
  • Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes.
  • Provide work direction, mentoring, and training to less-senior personnel, local, remote, or contract authoring center(s) as necessary.           

 

VISA Sponsorship is NOT Available for this position

What Skills You Need

  • 3+ years experience in engineering principles, theory, and practice.
  • 3+ years experience with troubleshooting systems, functions, and components.
  • Proven organizational skills and ability to manage competing priorities.
  • Experience in decision making and driving high levels of customer satisfaction.
  • Strong communication, collaboration, and relationship management skills.
  • Ability and willingness to adjust normal workday to support global business needs.
  • Fostering and sustaining inclusive work environment where diversity can thrive, generating innovative solutions, advancements in technology, and employee engagement.
  • Comfort with adapting to changes and seeking out innovation.

What Makes You Stand Out

 

  • Global cross-functional experiences with engineering areas (design, manufacturing, quality, & validation).
  • Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems.
  • A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities.
  • Digital dexterity experience with business applications [macros, dashboards, shared sites, etc.], Programming Languages [Python, Visual Studio, Java Script, C++, etc.], and Data Sciences [SQL, Tableau, Power apps, ML, etc.]).
  • Previous work experience in one or more of the following:  technical training, engineering, field-representative, central product/customer support, service engineering.

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

  • Bachelor’s degree in Agriculture, Engineering, Engineering Technology, Ag/Turf Sciences, Data Science/Analytics or quantitative disciplines.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

  • Flexible work arrangements
  • Highly competitive base pay and performance bonuses
  • Savings & Retirement benefits (401K and Defined Contribution)
  • Healthcare benefits with a generous company contribution in the Health Savings Account
  • Adoption assistance
  • Employee Assistance Programs
  • Tuition assistance
  • Fitness subsidies and on-site gyms at specific Deere locations
  • Charitable contribution match
  • Employee Purchase Plan & numerous discount programs for personal use

 

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

 

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

 

 

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.

 


Nearest Major Market: Ottumwa
Nearest Secondary Market: Des Moines
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