Customer Support Specialist in Credit Processing

Date: Apr 2, 2024

Location: Poznań, Wielkopolskie, PL, 60-198

Company: John Deere

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber, and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.


Due to the development of John Deere Polska Business Service Center in Poznań, we are currently seeking candidates for the position of:


Customer Support Specialist in Credit Processing
Poznań, Poland



As a Customer Support Specialist in Credit Processing area, you will be a part of the International Order Fulfillment team responsible for accurate order processing and analysis. The objective is to get quality orders into our Systems for highly efficient order processing.


Your Responsibilities:

  • Incoming payments posting and account reconciliation.
  • Interest calculation and invoicing according to JD Financial instructions.
  • Communicates with Dealers and responds to inquiries pertaining to the status of their account and payments.
  • Credit limit monitoring.
  • Automatic and manual invoicing of services in SAP.
  • Reviews of inventory verification reports and submission of results to JD Financial.
  • Work closely with Order Management team, Sales teams & Dealers across Europe.
  • Participation in continuous improvement initiatives.


Our requirements:

  • Experience in customer service with knowledge of order processing, ideally with working knowledge of SAP.
  • Advanced knowledge in Excel preferred.
  • Paying attention to details and accuracy, analytical skills.
  • University graduate.
  • Business proficiency in English and Polish.
  • Adapting easily and focusing on customers.
  • Being a team player - creating trust, with high communication skills.


What we offer:

  • Labor contract with an attractive benefit package.
  • Flexible working hours.
  • Daily contact with a foreign language.
  • Friendly international working environment.
  • Possibility to work and develop within the company.


Please send an English version of your CV. 


John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, or status as a qualified individual with disability.


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