Customer Support Specialist in Order Processing

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

Due to the development of John Deere Polska Business Service Center in Poznań we are currently seeking candidates for the position of:​

Customer Support Specialist

in Order Processing

Poznań, Poland

Your responsibilities:​

• Collaborates with factories on complete goods product availability to ensure Dealer delivery schedule dates are met
• Sources orders to factories, informs Dealers and Sales Branches of orders status
• Coordinates product delivery with forwarders
• Manual invoicing in SAP
• Work closely with Dealer network, Sales Branches, and other JD departments across Europe
• Participation in continuous improvement initiatives according to business needs and requirements

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Our requirements:

• Experience in customer service with knowledge of order processing
• Advanced knowledge in Excel preferred
• Paying attention to details and accuracy, analytical skills
• University graduate
• Very good in English is a must, French or German – nice to have
• Speaking German or France as second language (nice to have)
• Adapting easily and focusing on customer
• Teamwork player - creating trust, with high communication skills

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Nice to have:​

• ​ Speaking German or France as second language

What we offer:​

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.