Customer Quality Engineer - Torreon
Date: Apr 22, 2024
Location: Torreon, Coahuila, MX, 27400
Company: John Deere
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Title: Customer Quality Engineer - Torreon
Primary Location: Mexico (MX) - Coahuila ISG Mexico
Function: Factory Engineering (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date to be eligible for the hiring process.
Main responsibilities
- Customer Quality Engineers will serve as the primary quality contact for factory and customer related quality issues. Using data each engineer will be a coach, mentor, and advisor to the consuming factories of tech stack hardware as well as a catalyst for corrective action effectiveness and efficiency.
- QIT facilitator & leader with assigned consuming factories.
- Be the “voice” of the customer (factories, dealers, consumers) back to ISG and ISG factories.
- Build comprehensive quality to quality relationships quality resources at partner factories and design centers.
- Build and maintain strong working relationships with ISG design quality & continuous improvement teams to translate customer quality concerns.
- Monitor and address both line returns and field warranty issues. Work with design quality teams, account managers, and program managers to ensure thorough resolution to issues. Work with the customer support representatives to apply the quality policies per the completed analysis in the ERP systems or customer portals.
- Warranty claim coding for ISG factory products (unless supported by ISG CI Engineering)
- Report JDSN and AE metrics such as QPPM, Impact Points, QBIC position, etc.
- Serve as primary investigators for major/critical corrective actions for line/field events for assigned factories.
What Skills You Need
- Quality Tools (6 sigma, lean, problem solving).
- Highly effective communication.
- Strong documentation.
- Effective organization.
What Makes You Stand Out
- Strong understanding of JDSN and Achieving Excellence and associated processes.
- Understanding of Deere warranty systems and metrics.
- Cross-cultural communication.
Education
- Degree in Engineering or equivalent experience.
John Deere--a proven business leader-- watch your potential grow.
This position will be posted for a minimum of 15 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have/obtain or process the necessary work permits to work in the country.
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Lean Six Sigma, Quality Engineer, Construction, ERP, Engineer, Management, Engineering, Technology