Customer Success Manager

Your Responsibilities

**Per hiring manager discretion, the ideal candidate may be able to work remotely**

As a Customer Success Manager for JD Global Aftermarket & Customer Support located in Johnston, IA, you will:

• Drive readiness, utilization, and renewals for assigned division(s) of dealers through direct engagement, focused Customer Success execution, and coordinated dealer engagement strategies with field team members.
• Establish and scale Customer Success capabilities within assigned dealerships, acting as a trusted advisor and coach to dealer teams while educating and enabling them on SaaS offerings to support customer adoption and retention.
• Drive customer engagement through proactive interventions and utilization-driven events tailored to regional and seasonal dynamics, using adoption, utilization, and renewal insights to refine strategies and improve outcomes.
• Serve as the Customer Success team champion for the Premium Precision suite, partnering with product stakeholders to stay informed on performance, priorities, and ongoing initiatives.
• Serve as the primary point of contact for Customer Success readiness, including onboarding, journey mapping, milestone tracking, and measuring success through establishment of Customer Success functions within dealerships and sustained utilization and renewal of SaaS solutions.
• Collaborate with other Customer Success Managers to standardize dealer engagement approaches, share best practices, and serve as an internal advocate for Customer Success excellence across processes, tools, and product-category execution.

VISA Sponsorship is NOT Available for this position

What Skills You Need

• Data Collection and Analysis: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Action Planning: Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• AI Fluency and Applied Use: Effectively uses AI tools to scale work, improve efficiency, and multiply impact while maintaining sound judgment, quality, and alignment with business objectives.
• Commercial Acumen: Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
• Customer and Market Analysis: Conducts research and analyzes data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
• Experience in Precision Agriculture: Demonstrated experience in the precision agriculture space, with a solid understanding of precision farming technologies and their applications in improving agricultural productivity and efficiency.
• Experience with Agricultural Equipment Dealers: Proven experience working with agricultural equipment dealers, including building and maintaining strong relationships, understanding dealer operations, and supporting their sales and service efforts.
• Communications: Effective communicator, particularly when engaging with dealer personnel, field team members, and product teams.

What Makes You Stand Out

• Analytical Processes: Works without supervision and provides technical guidance when required on supporting research schedules using appropriate analytical processes and procedures.
• Customer-Focused Approach: Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.

• Data Control: Works without supervision and provides technical guidance when required on acquiring, organizing, protecting, and processing data to fulfill business objectives.

• Questions Strategically: Works without supervision and provides technical guidance when required to uncover clients explicit needs and/or unforeseen opportunities and challenges.

• Research Methods: Works without supervision and provides technical guidance when required on conducting research using appropriate methods, tools, processes, and software.

• Research Specifications: Works without supervision and provides technical guidance when required on creating research specifications and related materials.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's Degree or Equivalent Level