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Technical Information Specialist - Monterrey

Date: Nov 16, 2022

Location: Garza Garcia, Nuevo León, MX, 66210

Company: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Title: Technical Information Specialist - Monterrey 
Primary Location: Mexico (MX) - Nuevo León JD Shared Svcs-Monterrey 
Function: Customer & Product Support

Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.

Main Responsibilities

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization, supporting global Performance Upgrade Projects, you will develop and author technical publications including operator’s manuals, diagnostic manuals, repair manuals and installation instructions by understanding product purposes, functions, and user requirements. 

  • Work in partnership with product engineering, customer support planning, and customer support engineering to support diagnostic, dealer technician, and customer uptime initiatives for new product projects. Collaborate with Aftermarket & Customer Support counterparts to identify and improve technician diagnostic and repair pain points on current products. 
  • Gather project requirements through collaboration with Project Leader, Lead Technical Information Specialist, and key stakeholders (customer support planners, product engineering and manufacturing engineering) to develop and execute project plans meeting schedule, quality, resource, and budget needs. 
  • Assist and support technical publications development by identifying, scoping, and facilitating work with appropriate authoring resources (internal and external) based on work complexity, skills, and expertise. 
  • Lead technical publication content quality initiatives by ensuring use of content review processes and completing technical content reviews. 
  • Encourage open communication and collaboration across key stakeholder, authoring and ETID resources. 
  • Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support. Identify processes, tools, and collaboration opportunities and propose solutions. 
  • Provide support for less senior team members.
  • Create graphics and visual images to support content included on technical publications.

What Skills You Need

  • One or more years of experience with engineering principles and theory.
  • One or more years of exposure to one or more of the following systems: Mechanical, Hydraulics and/or Electrical. Interpretation of schematics.
  • Previous experience in one or more of the following: product and/or manufacturing engineering, operations, product and/or customer support.
  • Fluent in English – strong verbal and written communication skills.
  • Ability and willingness to work a flexible schedule (early morning/evening) when necessary to support business needs.
  • Ability and willingness to travel domestically and internationally, up to 10%.

What Makes You Stand Out

  • Experience writing or authoring and/or knowledge of authoring processes and tools.
  • Experience with diagnostics in one or more of the following systems: mechanical, hydraulic, electrical, or advanced software technology.
  • Experience using Engineering and/or Manufacturing tools such as: CAD, Creo/CreoView, VisView, SAP, AMES, W Planner, Windchill, Capital Harness, etc.).
  • Experience working with global team members.
  • Project Management experience.

Education

Bachelor’s degree in Engineering, Engineering Technology, Agronomy, Ag Sciences, or equivalent work experience. 

Inclusive Leadership feed the WorldsShort Description

The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities. We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward. That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.

This position will be posted for 4 business days.

Candidates must have the necessary work permits to work in the country.

This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.

Candidates must have the necessary work permits to work in the country.


Job Segment: Manufacturing Engineer, Engineer, Hydraulics, Project Manager, Agronomy, Engineering, Technology, Agriculture