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Customer Care Assistant

Date: Jan 14, 2023

Location: Luxembourg, Luxembourg, LU, L-1855

Company: John Deere

Welcome to John Deere, the leading manufacturer of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions. With around 73,500 employees worldwide, we generate total sales of $39 billion.  Join us and be key in managing the biggest global challenge:  supplying 7 billion people with food, clothing and infrastructure.

John Deere Bank Luxembourg is the European Headquarters for John Deere Financial, part of John Deere, the world’s leading producer of agricultural equipment with total net sales and revenues of US$ 29 billion last year. Our primary activity is providing financial services to John Deere customers and John Deere dealers who want to finance John Deere equipment.



Our Luxembourg German retail operations team is looking for a:


Customer Care Assistant 
Temporary contract (until 31 March 2024)

Your Responsibilities:


Our German Retail Operations team is taking care of administration, underwriting, customer care and collections. In this position, as a customer care assistant you will work with senior team members to take care of our customer (dealers or final customers) to help them to find appropriate solutions to their requests (deferral payment, early settlement, exchange of equipment). 

•    Follow-up of contracts (running and new, prolongations, early termination, etc.)
•    Processing and calculation of interests (rate plan changes) 
•    Liaising with other units


What Skills You Need:

•    High level of commitment and team orientation 
•    Computer literate (Microsoft office, namely Excel), 
•    Conscientious, detail oriented and accurate 
•    Ability to have a pragmatic approach on complex tasks as well as extensive analysis
•    Be enthusiastic and have a positive approach 
•    High sense of responsibility and initiative
•    Mother tongue in German and fluent in English 
•    Formal education in Commercial/Accounting (focus on banking or leasing) 
•    Experience in the lending and leasing business


What You’ll Get:


•    work in a diverse team in the captive finance industry
•    an attractive compensation package including variable pay program
•    competitive pension, holidays, life cover/income protection benefits
•    flexible working solutions to balance family and career
•    development and learning opportunities to support current needs and future aspirations




We look forward to your application!

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