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Product Support Representative

Data: 2022-11-12

Lokalizacja: Poznan, Wielkopolskie, PL, 60-198

Firma: John Deere

There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges.

 

In accordance with the development of John Deere Polska Business Service Center Office in Poznań we are currently seeking candidates for the position of:

 

Product Support Representative

 

Your Responsibilities

 

As a Product Support Representative at John Deere Des Moines Works, you will support the Cotton harvesting problem resolution process.  In addition, you will:

 

  • Support Field Teams, Channel Partners and their customers in trouble shooting and solving complex technical issues and longer standing issues experienced during the use season using advanced diagnostic skills, systems and tools to access all existing published information.
  • Assist DTAC with complex issue resolution and the development and authoring of solutions/bulletins, which will address current field issues that can be utilized by field teams or channel partners.
  • Work to identify and initiate Customer/Warranty related NCCA's and help investigate issues to provide filed solutions including PIP as necessary.
  • Champion PIP development, including evidence package creation and approvals, and monitor PIP for completion.
  • Provide feedback regarding product performance, deficiencies, and customer requirements to platform teams. This will be gained from field trips both nationally and internationally.
  • Support internal departments with Channel Partner/Customer related field trips. This could involve working closely with Manufacturing during the Build, to ensure quality product at shipping release & Factory Quality on root cause analysis for specific field issues.
  • Support Product Engineering during EPDP development phases.
  • Plan and execute Field training in conjunction with Learning & Employee Product Learning Team for the TCSM/DCSM's.
  • Work with Marketing to provide feedback on  new areas and trends in the region.
  • Report direcly to the Manager located in the United States

 

What Skills You Need

 

  • Excellent communication in English and Russian (must have).
  • Turkish language - nice to have
  • Understanding of the Customer Support Process.
  • Ability to effectively communicate with dealers, customers, and internal partners from other functions.
  • Knowledge of products, customers, markets and competitors.
  • Understands the Enterprise Product Delivery Process (EPDP).
  • Analytical skills
  • Ability and willingness to travel up to 50% (both domestic and internationally).
  • Knowledge of DTAC (Dealer Technical Assistance Center) system.
  • Self-driven, able to work without day to day direction
  • Ability to work off hours to align with partners around the globe

 

What Makes You Stand Out

 

Other areas of experience or interest that will help us place you on the right team include:

 

  • Proven experience listening to customers and dealers around the globe and turning that into actionable data for the platform.
  • Ability to analyze a variety of data points and work with counterparts within CPS and other functions to determine appropriate actions.
  • Ability to build strong working relationships with a variety of stakeholders and business partners around the globe to help drive distinctive customer experience.
  • Proven ability to effectively work with and influence stakeholders with varying levels of responsibility. 
  • Proven ability to provide ongoing continuous improvement and drive process improvements to support the business.

 

Education

                                                             

  • Bachelor’s degree in Engineering, Marketing, or related discipline.


Segment pracy: Engineer, Agricultural, Network, Engineering, Agriculture, Technology, Customer Service